Mobile Banking by Appointment Capabilities Improve Customer Service and Drive Banking Efficiencies for FIS Core Banking Customers
BOSTON – May 23, 2016 – TimeTrade™, the leading provider of appointment-driven personalization, today announced that it has partnered with FIS™, a global leader in financial services technology, to include Banking by Appointment capabilities within the FIS Mobile Banking application. Together the companies will provide improved customer service and in-branch efficiency for today’s financial institutions.
TimeTrade’s Banking by Appointment simplifies appointment scheduling and provides an exceptional customer experience to deliver on the promise of personalized banking for FIS Mobile users. Banking by Appointment enables customers to book either in-branch or phone appointments directly from a bank’s mobile app on iOS or Android mobile devices. The intuitive ‘Make an Appointment’ feature makes it fast and easy for customers to book appointments anytime or anywhere with the correct employee with just the touch of a button, allowing them to skip frustrating in-branch lines and long wait times.
A recent State of Retail Banking 2016 Consumer Survey revealed that consumers crave personalized attention from their banks and strongly prefer in-person assistance when making significant purchasing decisions. Through this partnership, TimeTrade and FIS enable banks to deliver on that need by simplifying the process of connecting with a bank employee from a mobile device, which helps banks foster client relationships and build trust and loyalty — ultimately improving retention and revenue. New York-based Dime Community Bancshares implemented the enhanced FIS Mobile Banking application earlier this year and has already seen results.
“The Banking by Appointment function on our mobile banking application puts the power in our consumers’ hands, enabling them to take control of their banking experience and giving them confidence in the fact that personal attention is available when they need it, without a long wait that eats into their day,” said Michael J. Verrone, First Vice President, eBanking. “Dime prides itself on delivering high-level, personalized service for our clients, and the Banking by Appointment capabilities complement that approach and take it one step further.”
In addition to appointment setting, TimeTrade also enhances mobile banking value via robust capabilities that optimize branch efficiency, capture customer feedback, leverage data insights and more — all designed to help banks continue to learn and improve offerings.
“When making significant financial decisions, consumers don’t want to rely only on an online portal — they desire personalized, in-bank attention from a knowledgeable expert,” said Cimarron Buser, SVP of Business Development, TimeTrade. “TimeTrade is proud to work with FIS to help their customers around the world deliver that in-person service and build strong, lasting relationships with their customers. Our combined work with FIS will enhance banking processes and alleviate pain points for both banks and their valued clients.”
TimeTrade will be on hand to discuss the new Banking by Appointment feature at FISConnect2016, May 23-26 at the Gaylord Palms Resort and Convention in Kissimmee Florida. Follow TimeTrade on Twitter at @timetrade for all the latest from the show floor.
TimeTrade provides an appointment-driven personalization solution to consumer retail, retail banking, health and wellness, higher education and telecom customers. TimeTrade’s appointment-centric customer experience solution enables customers to convert digital first touch interactions into a high-value, in-person meeting. TimeTrade has driven more than 400 million connections between consumers and businesses, directly translating into more than $3 billion in commerce every year.